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Team Manager - Roma, Piazza Di Spagna

Luogo di lavoro: Roma Rm

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Tipo di impiego: Consulenza

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. We are currently seeking a highly motivated Team Manager with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our Brand and our Product. RESPONSIBILITIES WILL INCLUDE: Client Centric Activities • Responsible of client experience in store, rigorously offer an exceptional Client Experience by ensuring excellent Client Journey standards. • Coach team to exploit every chance to connect and... convert, retain first-timer and reactivate lost clients; constantly up-to-date regarding store sales progress positively communicate it to Staff. • Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved. • Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects convertion targets. • Ensure continous progress on performance KPIs as assigned. • Ensure the inclusion of digital tools and assets in the client journey and in the clientelling routine and foster sales in partnership. • Listen and consider feedback of customers by highlighting all relevant information to Store Manager and HQ. • Assist sales Staff or personally manages VIP and Top Spender Clients. • Manages all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints). Team Coaching • Build the best team through talents recruitment and retention, ensuring career development and succession plans • Continuously assess the team skills and coach them on the pillars of Valentino Couture Centric organization. • Continuously focus sales associates from transactions to relationship building emphasizing: • Sales • proactive engagement • conversation and emotional closeness (on a human to human level) • belonging to the company and believing in the brand story and mission • boosting distant sales engagement • upskill digitally sales Staff on digital clienteling tool • empathy and next level consultative techniques - looking and listening to what clients want to boost cross- and up-selling • Conduct effective monthly touch base with associates to review performance and provide constructive, timely feedback. • Reflect the corporate image in terms of standing and ensure that the Staff is aware of these standards. • Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, product handl

Buddy	Tipologia	Data
+110	Lavoro eseguito	06/07/2020 \| 09:20:47
+110	Lavoro eseguito	06/07/2020 \| 09:20:38
+110	Lavoro eseguito	06/07/2020 \| 09:19:57

Team Manager - Roma, Piazza Di Spagna

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