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Professione: *Aggiorna
Posizione: Cremona Cr
Nazione: *Aggiorna
Telefono: *Aggiorna




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Luogo di lavoro: Cremona Cr
Tipo di impiego: contratto

Primary Responsibilities • Taking end to end ownership of assigned end user Incidents and Requests, while categorizing, tracking, prioritizing and providing up-to-date status and information to them while utilizing ITSM ticketing tools such as Service Now, Remedy, Client Service Manager, or client Service. • As onsite Smart Hands support, will be asked to perform training and orientation on use of Hardware and Software, along with coordination of onsite tasks from other off-site technical teams. Will also need to support VIP level end users, as needed. • Assisting with Hardware/Software asset inventory Management, including hardware disposals. • Performing other duties as assigned. Desired Skills And Experience Core competencies, knowledge and experience: • At least 3 years hands on experience in Field Support Services. • Strong customer service skills • Strong written and verbal communication skills • Must be detail oriented and self-motivating • Ability to provide consistent... excellent customer support to entire staff, representing a variety of personalities and management levels • Clients: Windows 10, Windows7, Windows XP, IOS • Servers: Windows 2003, Windows 2008, Windows 2013 • Strong Microsoft Office skills (Outlook, Word, and Excel) • Strong Microsoft operating System installation and troubleshooting skills • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers • Basic knowledge to support Mac and iOS devices • Knowledge to support Multifunctional Devices, Smartphones, PDAs, iPhones, iPads & BYOD • Experience in IT related services with basic understanding of Networks, Client Servers and Telecoms • Ability to successfully pass a background security check • Experience including remote control of PCs and video conferencing knowledge • PBX Installation and Configuration - troubleshooting Technical / Professional Qualifications • High school degree or GED required. Bachelors degree preferred. • Microsoft certifications Business & Behavioural Skills • Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management • Ability to interact with customers to ensure that the service is flexible, efficient and responsive • To work through issues analytically to a successful conclusion • Demonstrable results in a business customer facing role, with a track record of delivering services to defined service levels. • Experience of working with multi-discipline teams in distributed locations. • Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services. • Use of ITIL service management framework to deliver best practice • Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs. • Self-motivated. Ability to learn new techn

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